Reservation Management Checklist
This checklist standardizes reservation management checklist to improve guest experience, reduce risk, and support inspection readiness. Use it to document tasks, capture issues, and track corrective actions with sign-off.
- Industry: Hotel & Hospitality
- Frequency: Per Shift
- Estimated Time: 30-45 minutes
- Role: Operations Lead
- Total Items: 45
- Compliance: OSHA 29 CFR 1910.36 (Means of Egress)
Setup & Readiness
Confirm staffing, access, supplies, and readiness before service.
- SOP followed with no skipped steps?
- Any issues found that require escalation?
- Corrective action assigned and tracked?
- Time spent on this section
- Notes
Guest Experience & Service Quality
Verify service standards, response times, and communication.
- SOP followed with no skipped steps?
- Any issues found that require escalation?
- Corrective action assigned and tracked?
- Time spent on this section
- Notes
Cleanliness & Sanitation Controls
Verify cleaning steps, disinfectant dwell time, and cross-contamination controls.
- SOP followed with no skipped steps?
- Any issues found that require escalation?
- Corrective action assigned and tracked?
- Time spent on this section
- Photo evidence
Safety, Fire & Life Safety
Verify exits, hazards, incident prevention, and life-safety systems.
- SOP followed with no skipped steps?
- Any issues found that require escalation?
- Corrective action assigned and tracked?
- Time spent on this section
- Photo evidence
Equipment & Preventive Maintenance
Verify equipment condition, PM status, and defects reporting.
- SOP followed with no skipped steps?
- Any issues found that require escalation?
- Corrective action assigned and tracked?
- Time spent on this section
- Photo evidence
Inventory & Asset Control
Verify par levels, secure storage, and shrink controls.
- SOP followed with no skipped steps?
- Any issues found that require escalation?
- Corrective action assigned and tracked?
- Inventory variance
- Notes
Documentation & Compliance
Verify required logs, permits, and audit-ready documentation.
- SOP followed with no skipped steps?
- Any issues found that require escalation?
- Corrective action assigned and tracked?
- Time spent on this section
- Notes
Issues, Escalations & CAPA
Log issues, assign owners, and verify corrective actions.
- SOP followed with no skipped steps?
- Any issues found that require escalation?
- Corrective action assigned and tracked?
- Time spent on this section
- Photo evidence
QA, Corrective Actions & Sign-Off
Confirm quality, document issues, and capture manager sign-off for accountability.
- QA walkthrough completed?
- Any critical issues still open?
- Overall risk level
- Manager Signature
- Department Lead Signature
Related Hospitality Checklists
- Group Check-In Checklist
- Key Control & Access Cards Checklist
- Front Desk Cash Handling Checklist
- Night Audit Checklist
- Concierge Services Checklist
- Baggage Storage & Handling Checklist
- Guest Privacy Requests (Opt-Out/Do Not Disturb) Checklist
- Daily Preventive Maintenance Checklist
Related Front Desk Checklists
- Guest Check-In Procedure Checklist - FREE Download
- Guest Check-Out Procedure Checklist - FREE Download
- Late Arrival Handling Checklist - FREE Download
- Early Check-In & Upsell Checklist - FREE Download
- Guest Complaint Resolution Checklist - FREE Download
- VIP Guest Handling Checklist - FREE Download
- Group Check-In Checklist - FREE Download
- Key Control & Access Cards Checklist - FREE Download
- Front Desk Cash Handling Checklist - FREE Download
- Night Audit Checklist - FREE Download
Why Use This Reservation Management Checklist?
This reservation management checklist helps hotel & hospitality teams maintain compliance and operational excellence. Designed for operations lead professionals, this checklist covers 45 critical inspection points across 9 sections. Recommended frequency: per shift.
Ensures compliance with OSHA 29 CFR 1910.36 (Means of Egress). Regulatory-aligned for audit readiness and inspection documentation.
Frequently Asked Questions
What does the Reservation Management Checklist cover?
This checklist covers 45 inspection items across 9 sections: Setup & Readiness, Guest Experience & Service Quality, Cleanliness & Sanitation Controls, Safety, Fire & Life Safety, Equipment & Preventive Maintenance, Inventory & Asset Control, Documentation & Compliance, Issues, Escalations & CAPA, QA, Corrective Actions & Sign-Off. It is designed for hotel & hospitality operations and compliance.
How often should this checklist be completed?
This checklist should be completed per shift. Each completion takes approximately 30-45 minutes.
Who should use this Reservation Management Checklist?
This checklist is designed for Operations Lead professionals in the hotel & hospitality industry. It can be used for self-assessments, team audits, and regulatory compliance documentation.
Can I download this checklist as a PDF?
Yes, this checklist is available as a free PDF download. You can also use it digitally in the POPProbe mobile app for real-time data capture, photo documentation, and automatic reporting.