Hotel Front Desk Shift Change Checklist
Comprehensive hotel front desk shift change checklist.
- Industry: Hospitality
- Frequency: Per shift
- Estimated Time: 10-15 minutes
- Role: Front Desk Agent
- Total Items: 21
- Compliance: Brand Standards, PCI-DSS
Cash Drawer
Cash verification
- Cash drawer counted and verified?
- Any variance documented?
Arrivals/Departures
Guest status
- Expected arrivals reviewed?
- Pending checkouts noted?
Guest Issues
Open issues
- All open guest issues communicated?
Safety Assessment
Safety verification
- Work area safe?
- PPE available?
- Emergency exits clear?
- First aid accessible?
Equipment Verification
Equipment check
- Equipment pre-inspected?
- Tools in good condition?
- Calibration current?
Environmental & Housekeeping
Workspace conditions
- Workspace organized?
- Ventilation adequate?
- Lighting sufficient?
Compliance Verification
Regulatory compliance
- Permits/licenses current?
- Required notices displayed?
- Training records current?
Communication & Prevention
Safety communication
- Safety briefing done?
- Near-miss reporting accessible?
- Communication devices working?
Related Hospitality Checklists
- Hotel Front Desk Audit - FREE PDF
- Hotel Night Audit Checklist - FREE PDF
- Hotel Front Desk Audit - FREE PDF
- Hotel Room Inspection Housekeeping Checklist
- Guestroom Turnover Checklist
- Daily Guestroom Service Checklist
- Guestroom Deep Clean Checklist
Related Front Office Checklists
- Hotel Front Desk Audit - FREE PDF - FREE Download
- Hotel Night Audit Checklist - FREE PDF - FREE Download
Why Use This Hotel Front Desk Shift Change Checklist?
This hotel front desk shift change checklist helps hospitality teams maintain compliance and operational excellence. Designed for front desk agent professionals, this checklist covers 21 critical inspection points across 8 sections. Recommended frequency: per shift.
Ensures compliance with Brand Standards, PCI-DSS. Regulatory-aligned for audit readiness and inspection documentation.
Frequently Asked Questions
What does the Hotel Front Desk Shift Change Checklist cover?
This checklist covers 21 inspection items across 8 sections: Cash Drawer, Arrivals/Departures, Guest Issues, Safety Assessment, Equipment Verification, Environmental & Housekeeping, Compliance Verification, Communication & Prevention. It is designed for hospitality operations and compliance.
How often should this checklist be completed?
This checklist should be completed per shift. Each completion takes approximately 10-15 minutes.
Who should use this Hotel Front Desk Shift Change Checklist?
This checklist is designed for Front Desk Agent professionals in the hospitality industry. It can be used for self-assessments, team audits, and regulatory compliance documentation.
Can I download this checklist as a PDF?
Yes, this checklist is available as a free PDF download. You can also use it digitally in the POPProbe mobile app for real-time data capture, photo documentation, and automatic reporting.