Dispatch Center Shift Checklist
Complete at the start of each dispatch shift.
- Industry: Healthcare
- Frequency: Each shift
- Estimated Time: 10-15 minutes
- Role: Dispatcher / Communications Officer
- Total Items: 30
- Compliance: NENA Standards, APCO Guidelines, State 911 Requirements
Communications Systems
Verify communication equipment.
- All phone lines working?
- Radio channels tested?
- Backup systems functional?
- Call recording system active?
CAD & Computer Systems
Verify computer systems.
- CAD system operational?
- Mapping/GIS system working?
- Printers working?
- System time synchronized?
Workstation
Check workstation setup.
- Headset working properly?
- Reference materials accessible?
- Emergency procedures available?
- Pending calls from previous shift reviewed?
Initial Setup & Documentation
Complete initial documentation and preparation
- Inspector / Assessor Name
- Date
- Location / Area
- Inspection Type
- Previous findings reviewed?
Safety & Compliance Verification
Verify all safety requirements are met
- All safety protocols being followed?
- Emergency exits clear and accessible?
- First aid supplies available and stocked?
- All hazards identified and controlled?
- Required PPE being worn correctly?
Operational Standards Check
Verify operational standards and procedures are maintained
- Standard operating procedures being followed?
- All equipment in proper working condition?
- Maintenance schedule current?
- All staff training current and documented?
Quality Assessment
Evaluate quality standards and performance metrics
- Quality standards met for all items checked?
- Any deficiencies or non-conformances identified?
- Root cause analysis completed for issues?
- Continuous improvement opportunities identified?
Related Emergency Services Checklists
- Search & Rescue Equipment Check
- Ambulance Daily Checkout
- SCBA Monthly Inspection
- EMS Equipment Inventory