Dispatch Center Shift Checklist
Complete at the start of each dispatch shift.
- Industry: Healthcare
- Frequency: Each shift
- Estimated Time: 10-15 minutes
- Role: Dispatcher / Communications Officer
- Total Items: 30
- Compliance: NENA Standards, APCO Guidelines, State 911 Requirements
Communications Systems
Verify communication equipment.
- All phone lines working?
- Radio channels tested?
- Backup systems functional?
- Call recording system active?
CAD & Computer Systems
Verify computer systems.
- CAD system operational?
- Mapping/GIS system working?
- Printers working?
- System time synchronized?
Workstation
Check workstation setup.
- Headset working properly?
- Reference materials accessible?
- Emergency procedures available?
- Pending calls from previous shift reviewed?
Initial Setup & Documentation
Complete initial documentation and preparation
- Inspector / Assessor Name
- Date
- Location / Area
- Inspection Type
- Previous findings reviewed?
Safety & Compliance Verification
Verify all safety requirements are met
- All safety protocols being followed?
- Emergency exits clear and accessible?
- First aid supplies available and stocked?
- All hazards identified and controlled?
- Required PPE being worn correctly?
Operational Standards Check
Verify operational standards and procedures are maintained
- Standard operating procedures being followed?
- All equipment in proper working condition?
- Maintenance schedule current?
- All staff training current and documented?
Quality Assessment
Evaluate quality standards and performance metrics
- Quality standards met for all items checked?
- Any deficiencies or non-conformances identified?
- Root cause analysis completed for issues?
- Continuous improvement opportunities identified?
Related Emergency Services Checklists
- Search & Rescue Equipment Check
- Ambulance Daily Checkout
- SCBA Monthly Inspection
- EMS Equipment Inventory
Why Use This Dispatch Center Shift Checklist?
This dispatch center shift checklist helps healthcare teams maintain compliance and operational excellence. Designed for dispatcher / communications officer professionals, this checklist covers 30 critical inspection points across 7 sections. Recommended frequency: each shift.
Ensures compliance with NENA Standards, APCO Guidelines, State 911 Requirements. Regulatory-aligned for audit readiness and inspection documentation.
Frequently Asked Questions
What does the Dispatch Center Shift Checklist cover?
This checklist covers 30 inspection items across 7 sections: Communications Systems, CAD & Computer Systems, Workstation, Initial Setup & Documentation, Safety & Compliance Verification, Operational Standards Check, Quality Assessment. It is designed for healthcare operations and compliance.
How often should this checklist be completed?
This checklist should be completed each shift. Each completion takes approximately 10-15 minutes.
Who should use this Dispatch Center Shift Checklist?
This checklist is designed for Dispatcher / Communications Officer professionals in the healthcare industry. It can be used for self-assessments, team audits, and regulatory compliance documentation.
Can I download this checklist as a PDF?
Yes, this checklist is available as a free PDF download. You can also use it digitally in the POPProbe mobile app for real-time data capture, photo documentation, and automatic reporting.