Network Operations Center Daily Operations Checklist
This NOC daily operations checklist ensures compliance with ITIL 4 Service Management practices, ISO/IEC 20000-1 IT Service Management, and network operations best practices. Designed for NOC analysts and operations managers to conduct structured shift checks covering network monitoring, alarm management, incident response, and shift handover procedures.
- Industry: Telecommunications & IT
- Frequency: Daily
- Estimated Time: 20-30 minutes
- Role: NOC Analyst / Network Operations Manager
- Total Items: 28
- Compliance: ITIL 4 Service Management Framework, ISO/IEC 20000-1 IT Service Management, MEF 55 Lifecycle Service Orchestration, TMForum GB921 Business Process Framework (eTOM), ANSI/TIA-942 Operations Standards
Shift Handover
Documented handover from outgoing shift.
- Formal shift handover completed with outgoing team?
- All open incidents reviewed and accepted?
- Any pending escalations documented?
- Handover Notes
Network Monitoring Systems
Verify NMS, SNMP polling, and alerting systems are operational.
- Network Management System (NMS) operational?
- SNMP polling functioning for all managed devices?
- Alert thresholds verified and current?
- NOC dashboard displaying accurate real-time data?
- Backup monitoring system accessible and current?
Incident Management
Active incident tracking and priority response verification.
- Any P1/Critical incidents active this shift?
- All incidents logged in ITSM ticketing system?
- SLA response times met for all open incidents?
- Customer communications sent for all outages?
- Total open incidents this shift
Change Management
Planned changes and maintenance window monitoring.
- All scheduled changes for this shift reviewed?
- Change freeze or blackout periods observed?
- Any emergency changes approved and logged?
- Rollback procedures confirmed for all changes?
Capacity and Performance
Network utilization and performance threshold monitoring.
- Core links below 80% utilization?
- No devices exceeding CPU alert thresholds?
- Network latency within SLA parameters?
- No abnormal packet loss detected?
- Performance Notes
Security Monitoring
SIEM alerts and security event review.
- SIEM system operational and receiving logs?
- All security alerts reviewed and triaged?
- DDoS mitigation systems active?
- Recent vulnerability scan results reviewed?
- Security Notes
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Why Use This Network Operations Center Daily Operations Checklist?
This network operations center daily operations checklist helps telecommunications & it teams maintain compliance and operational excellence. Designed for noc analyst / network operations manager professionals, this checklist covers 28 critical inspection points across 6 sections. Recommended frequency: daily.
Ensures compliance with ITIL 4 Service Management Framework, ISO/IEC 20000-1 IT Service Management, MEF 55 Lifecycle Service Orchestration, TMForum GB921 Business Process Framework (eTOM), ANSI/TIA-942 Operations Standards. Regulatory-aligned for audit readiness and inspection documentation.
Frequently Asked Questions
What does the Network Operations Center Daily Operations Checklist cover?
This checklist covers 28 inspection items across 6 sections: Shift Handover, Network Monitoring Systems, Incident Management, Change Management, Capacity and Performance, Security Monitoring. It is designed for telecommunications & it operations and compliance.
How often should this checklist be completed?
This checklist should be completed daily. Each completion takes approximately 20-30 minutes.
Who should use this Network Operations Center Daily Operations Checklist?
This checklist is designed for NOC Analyst / Network Operations Manager professionals in the telecommunications & it industry. It can be used for self-assessments, team audits, and regulatory compliance documentation.
Can I download this checklist as a PDF?
Yes, this checklist is available as a free PDF download. You can also use it digitally in the POPProbe mobile app for real-time data capture, photo documentation, and automatic reporting.