Colombia Call Center Ergonomics Checklist

Comprehensive Colombia call center ergonomics checklist covering workstation and voice care.

  • Industry: Services
  • Frequency: Monthly
  • Estimated Time: 25-35 minutes
  • Role: Coordinador de Bienestar/Profesional SST
  • Total Items: 31
  • Compliance: Decreto 1072 de 2015, Resolución 2346 de 2007

Puesto de Trabajo

Workstation

  • ¿Silla ajustable?
  • ¿Monitor a altura correcta?

Ambiente

Environment

  • ¿Iluminación adecuada?
  • ¿Ruido controlado?

Initial Setup & Documentation

Complete initial documentation and preparation

  • Inspector / Assessor Name
  • Date
  • Location / Area
  • Inspection Type
  • Previous findings reviewed?

Safety & Compliance Verification

Verify all safety requirements are met

  • All safety protocols being followed?
  • Emergency exits clear and accessible?
  • First aid supplies available and stocked?
  • All hazards identified and controlled?
  • Required PPE being worn correctly?

Operational Standards Check

Verify operational standards and procedures are maintained

  • Standard operating procedures being followed?
  • All equipment in proper working condition?
  • Maintenance schedule current?
  • All staff training current and documented?

Quality Assessment

Evaluate quality standards and performance metrics

  • Quality standards met for all items checked?
  • Any deficiencies or non-conformances identified?
  • Root cause analysis completed for issues?
  • Continuous improvement opportunities identified?

Environment & Conditions

Verify environmental conditions meet requirements

  • Area clean and well-maintained?
  • Adequate lighting in all areas?
  • Ventilation adequate?
  • Required signage visible and current?

Final Documentation & Sign-Off

Complete all documentation and assign follow-up actions

  • All checklist items reviewed and completed?
  • Corrective actions documented and assigned?
  • Relevant stakeholders notified of findings?
  • Inspector Signature
  • Additional Notes

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Why Use This Colombia Call Center Ergonomics Checklist?

This colombia call center ergonomics checklist helps services teams maintain compliance and operational excellence. Designed for coordinador de bienestar/profesional sst professionals, this checklist covers 31 critical inspection points across 8 sections. Recommended frequency: monthly.

Ensures compliance with Decreto 1072 de 2015, Resolución 2346 de 2007. Regulatory-aligned for audit readiness and inspection documentation.

Frequently Asked Questions

What does the Colombia Call Center Ergonomics Checklist cover?

This checklist covers 31 inspection items across 8 sections: Puesto de Trabajo, Ambiente, Initial Setup & Documentation, Safety & Compliance Verification, Operational Standards Check, Quality Assessment, Environment & Conditions, Final Documentation & Sign-Off. It is designed for services operations and compliance.

How often should this checklist be completed?

This checklist should be completed monthly. Each completion takes approximately 25-35 minutes.

Who should use this Colombia Call Center Ergonomics Checklist?

This checklist is designed for Coordinador de Bienestar/Profesional SST professionals in the services industry. It can be used for self-assessments, team audits, and regulatory compliance documentation.

Can I download this checklist as a PDF?

Yes, this checklist is available as a free PDF download. You can also use it digitally in the POPProbe mobile app for real-time data capture, photo documentation, and automatic reporting.

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