Customer Food Complaint Log - FREE PDF

Document and investigate customer complaints related to food quality or safety incidents.

  • Industry: Restaurant / Food Service
  • Frequency: As needed
  • Estimated Time: 15-30 minutes
  • Role: Manager
  • Total Items: 30
  • Compliance: Company Policy, FDA Food Code

Documentation Review

Verify required documentation and records are current.

  • Required records/logs available?
  • Previous issues addressed?
  • Staff training current?

Food Safety Verification

Verify food safety practices and temperature control per Company Policy.

  • Food temperatures properly monitored?
  • Food storage practices correct?
  • Cross-contamination prevented?
  • Handwashing practices observed?

Sanitation & Cleanliness

Verify cleaning and sanitation practices.

  • Food contact surfaces clean and sanitized?
  • Equipment properly maintained and clean?
  • Floors, walls, ceilings clean?
  • No evidence of pest activity?

Regulatory Compliance

Verify compliance with Company Policy, FDA Food Code.

  • Permits and licenses current?
  • HACCP/food safety plan followed?
  • Allergen controls in place?
  • Employee health policy followed?

Inspection Summary

Document findings and corrective actions.

  • Overall Compliance Status
  • Violations/Deficiencies Found?
  • Findings and Observations
  • Corrective Actions Required
  • Inspector Signature

Pre-Inspection Information

Initial inspection details and documentation

  • Inspector Name
  • Inspection Date
  • Location / Kitchen Area
  • Inspection Type (Routine/Follow-up/Complaint)
  • Previous inspection date and findings reviewed?

Temperature Control & Monitoring

Verify all temperature-sensitive equipment and food items

  • Refrigerator temperature at or below 41°F (5°C)?
  • Freezer temperature at or below 0°F (-18°C)?
  • Hot holding foods at or above 135°F (57°C)?
  • Thermometers calibrated and functional?
  • Temperature logs current and properly maintained?

Related Food & Hospitality Checklists

Related Restaurant Operations Checklists

Why Use This Customer Food Complaint Log?

This customer food complaint log helps restaurant / food service teams maintain compliance and operational excellence. Designed for manager professionals, this checklist covers 30 critical inspection points across 7 sections. Recommended frequency: as needed.

Ensures compliance with Company Policy, FDA Food Code. Regulatory-aligned for audit readiness and inspection documentation.

Frequently Asked Questions

What does the Customer Food Complaint Log cover?

This checklist covers 30 inspection items across 7 sections: Documentation Review, Food Safety Verification, Sanitation & Cleanliness, Regulatory Compliance, Inspection Summary, Pre-Inspection Information, Temperature Control & Monitoring. It is designed for restaurant / food service operations and compliance.

How often should this checklist be completed?

This checklist should be completed as needed. Each completion takes approximately 15-30 minutes.

Who should use this Customer Food Complaint Log?

This checklist is designed for Manager professionals in the restaurant / food service industry. It can be used for self-assessments, team audits, and regulatory compliance documentation.

Can I download this checklist as a PDF?

Yes, this checklist is available as a free PDF download. You can also use it digitally in the POPProbe mobile app for real-time data capture, photo documentation, and automatic reporting.

Browse More Checklists