NOC Major Incident (P1) Management Checklist
This NOC P1 major incident checklist ensures compliance with ITIL 4 Major Incident Management, ISO/IEC 20000-1:2018 Incident and Service Request Management, and NIST SP 800-61 Computer Security Incident Handling Guide. Designed for major incident managers to follow structured P1 procedures from declaration through post-incident review.
- Industry: Telecommunications & IT
- Frequency: As Required (per P1 event)
- Estimated Time: Ongoing during incident
- Role: Major Incident Manager / NOC Lead
- Total Items: 23
- Compliance: ITIL 4 Major Incident Management Practice, ISO/IEC 20000-1:2018 Incident Management, NIST SP 800-61 Rev 2 Incident Handling, TMForum GB921 eTOM P02 Incident Management, CISA Incident Communications Procedures
P1 Declaration and War Room Activation
Immediate response actions within first 15 minutes of P1 declaration.
- P1 formally declared and logged in ITSM with timestamp?
- War room bridge call/Teams channel opened?
- Major Incident Manager formally assigned?
- Business impact assessed (services affected, customer count)?
- Initial stakeholder notification sent within 15 minutes?
Investigation and Diagnosis
Technical investigation steps and root cause analysis.
- Domain Subject Matter Expert (SME) engaged on bridge?
- Vendor/carrier escalated where applicable?
- Diagnostics and log collection underway?
- Working root cause hypothesis documented in ticket?
- Workaround identified and being tested?
Stakeholder Communications
Regular update cadence to all affected parties.
- Regular update schedule set (e.g., every 30 minutes)?
- Executive leadership briefed with impact and ETR?
- Account management teams notified for affected customers?
- Public/customer status page updated if applicable?
Resolution and Recovery
Service restoration verification.
- Time to resolution from P1 declaration (minutes)
- Service restoration confirmed via monitoring tools?
- Key customer(s) confirmed service restored?
- All-clear notification sent to all stakeholders?
Post-Incident Review (PIR)
PIR scheduling and continuous improvement actions.
- PIR meeting scheduled within 5 business days?
- Full incident timeline documented in ITSM?
- Root cause analysis assigned to technical owner?
- Improvement action items logged with owners and due dates?
- Additional Incident Notes
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Why Use This NOC Major Incident (P1) Management Checklist?
This noc major incident (p1) management checklist helps telecommunications & it teams maintain compliance and operational excellence. Designed for major incident manager / noc lead professionals, this checklist covers 23 critical inspection points across 5 sections. Recommended frequency: as required (per p1 event).
Ensures compliance with ITIL 4 Major Incident Management Practice, ISO/IEC 20000-1:2018 Incident Management, NIST SP 800-61 Rev 2 Incident Handling, TMForum GB921 eTOM P02 Incident Management, CISA Incident Communications Procedures. Regulatory-aligned for audit readiness and inspection documentation.
Frequently Asked Questions
What does the NOC Major Incident (P1) Management Checklist cover?
This checklist covers 23 inspection items across 5 sections: P1 Declaration and War Room Activation, Investigation and Diagnosis, Stakeholder Communications, Resolution and Recovery, Post-Incident Review (PIR). It is designed for telecommunications & it operations and compliance.
How often should this checklist be completed?
This checklist should be completed as required (per p1 event). Each completion takes approximately Ongoing during incident.
Who should use this NOC Major Incident (P1) Management Checklist?
This checklist is designed for Major Incident Manager / NOC Lead professionals in the telecommunications & it industry. It can be used for self-assessments, team audits, and regulatory compliance documentation.
Can I download this checklist as a PDF?
Yes, this checklist is available as a free PDF download. You can also use it digitally in the POPProbe mobile app for real-time data capture, photo documentation, and automatic reporting.