Manufacturing Customer Complaint Investigation Checklist
Comprehensive customer complaint investigation checklist.
- Industry: Manufacturing
- Frequency: Per complaint
- Estimated Time: 45-90 minutes
- Role: Quality Manager
- Total Items: 22
- Compliance: ISO 9001, ISO 10002
Complaint Receipt
Initial processing
- Complaint logged in system?
- Customer acknowledged?
Investigation
Root cause
- Returned samples reviewed (if available)?
- Manufacturing records reviewed?
- Root cause identified?
Corrective Action
CA implementation
- Corrective action implemented?
- Effectiveness verified?
Customer Response
Customer communication
- Response sent to customer?
- Customer satisfaction verified?
Machine Guarding
OSHA 1910 Subpart O
- Machine guards in place?
- E-stop buttons tested?
- Safety interlocks functional?
- Light curtains operational?
Chemical Safety
OSHA 1910.1200 HazCom
- SDS sheets available?
- Containers labeled?
- Secondary containment?
Ergonomics
Ergonomic assessment
- Workstation heights OK?
- Lifting aids available?
- Anti-fatigue mats present?
Quality Control
Product quality
- Tools calibrated?
- Defect rate acceptable?
- First article approved?
Related Manufacturing Checklists
- Manufacturing Document Control Audit Checklist
- Manufacturing Equipment Calibration Checklist
- Manufacturing Final Inspection Checklist
- Manufacturing First Article Inspection FAI Checklist
- Manufacturing Drill Press Safety Inspection Checklist
- Manufacturing EDM Machine Safety Inspection Checklist
- Manufacturing Electrical Safety Program Audit Checklist
- Manufacturing Emergency Action Plan Drill Evaluation Checklist
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Why Use This Manufacturing Customer Complaint Investigation Checklist?
This manufacturing customer complaint investigation checklist helps manufacturing teams maintain compliance and operational excellence. Designed for quality manager professionals, this checklist covers 22 critical inspection points across 8 sections. Recommended frequency: per complaint.
Ensures compliance with ISO 9001, ISO 10002. Regulatory-aligned for audit readiness and inspection documentation.
Frequently Asked Questions
What does the Manufacturing Customer Complaint Investigation Checklist cover?
This checklist covers 22 inspection items across 8 sections: Complaint Receipt, Investigation, Corrective Action, Customer Response, Machine Guarding, Chemical Safety, Ergonomics, Quality Control. It is designed for manufacturing operations and compliance.
How often should this checklist be completed?
This checklist should be completed per complaint. Each completion takes approximately 45-90 minutes.
Who should use this Manufacturing Customer Complaint Investigation Checklist?
This checklist is designed for Quality Manager professionals in the manufacturing industry. It can be used for self-assessments, team audits, and regulatory compliance documentation.
Can I download this checklist as a PDF?
Yes, this checklist is available as a free PDF download. You can also use it digitally in the POPProbe mobile app for real-time data capture, photo documentation, and automatic reporting.