Property Management Employee Performance and Training Quarterly Audit Checklist
This property management employee performance and training quarterly audit checklist provides a structured framework for evaluating staff competency, ensuring required training compliance, and identifying development needs before performance issues impact operations or create legal exposure. Fair housing training compliance is a legal obligation for all leasing and management staff - it is both a best practice defense in complaints and, in many markets, a regulatory requirement. Quarterly audits
- Industry: Property Management
- Frequency: Quarterly
- Estimated Time: 1-2 hours
- Role: Regional Manager / HR Director / Property Manager
- Total Items: 28
- Compliance: Fair Housing Act (Staff Training Best Practice), OSHA Hazard Communication Training (29 CFR 1910.1200), EPA Section 608 HVAC Technician Certification, EPA RRP Renovation Repair Painting Certification, State Property Manager Licensing Requirements
Required Training Compliance
Verify all legally required training is current.
- All leasing and management staff completed fair housing training within last 12 months?
- Fair housing training certificates on file for all applicable staff?
- New hires completed required onboarding training within first 30 days?
- All maintenance staff completed OSHA Hazard Communication (Right to Know) training?
- All staff completed annual safety training (emergency procedures, slip and fall prevention)?
- All staff with state licensing requirements (property manager license, real estate license) current?
Technical Certifications
Verify maintenance technical certifications are current.
- Maintenance technicians handling refrigerants EPA Section 608 certified?
- At least one staff member EPA RRP certified for pre-1978 renovation work?
- Pool operator certified (CPO or AFO) if property has pool?
- Staff trained on elevator emergency procedures and monthly test requirements?
- Professional designations (CAM, CAMT, CPM) tracked and encouraged?
Performance Reviews and Development
Verify performance review process is current.
- Annual performance reviews completed for all staff within last 12 months?
- Written performance goals set for each employee for current year?
- Underperforming employees on documented performance improvement plan?
- High performers recognized and retention risk assessed?
- Succession plan in place for key property management positions?
Customer Service Standards
Evaluate customer service standards and resident-facing skills.
- Written customer service standards documented and shared with all staff?
- Phone and email response standards defined and staff adhering?
- Staff resident interactions evaluated through mystery shop or recorded call review?
- Staff trained on de-escalation and complaint resolution techniques?
- Resident satisfaction scores reviewed with staff to identify service improvement areas?
Documentation and HR Compliance
Maintain employee training and HR records.
- Training records complete for all staff with dates, content, and verification?
- I-9 employment eligibility verification forms current and properly completed for all employees?
- Employee handbook current with state law changes and signed acknowledgment on file?
- Employee HR files properly maintained with required documents separated (medical records separate from personnel file)?
- Quarterly employee training and performance audit filed in HR records?
- Staff compensation benchmarked against market rates annually?
- Regular team meetings held (at least weekly) with documented agenda and action items?
Related Property Management Checklists
- Property Management Procurement and Purchasing Controls Quarterly Audit Checklist
- Apartment Property Year-End Operations Comprehensive Review Checklist
- Apartment Applicant Screening Policy Compliance Annual Audit Checklist
- Apartment Eviction Prevention and Diversion Program Quarterly Audit Checklist
- Apartment Slip and Fall Prevention and Premises Liability Annual Audit Checklist
- Apartment Habitability and Warranty of Habitability Compliance Inspection Checklist
- Apartment Construction Defect and Builder Warranty Claims Management Checklist
- Property Management Company Operations Standards Annual Audit Checklist
Related Administrative Compliance Checklists
- Property Management Vendor and Contractor Quarterly Performance Review Checklist - FREE Download
- Apartment Property Fair Housing Compliance Self-Audit Checklist - FREE Download
- Apartment Lease Renewal Process Compliance Audit Checklist - FREE Download
- Apartment Rent Collection and Delinquency Management Monthly Checklist - FREE Download
- Apartment Security Deposit Disposition Compliance Checklist - FREE Download
- Apartment Property Insurance Coverage Annual Compliance Review Checklist - FREE Download
- Apartment Property ADA Accessibility Compliance Self-Audit Checklist - FREE Download
- Apartment Property Annual Budget and Capital Planning Review Checklist - FREE Download
- Apartment Resident Communications and Required Notices Compliance Checklist - FREE Download
- Apartment Utility Management and Billing Quarterly Audit Checklist - FREE Download
Why Use This Property Management Employee Performance and Training Quarterly Audit Checklist?
This property management employee performance and training quarterly audit checklist helps property management teams maintain compliance and operational excellence. Designed for regional manager / hr director / property manager professionals, this checklist covers 28 critical inspection points across 5 sections. Recommended frequency: quarterly.
Ensures compliance with Fair Housing Act (Staff Training Best Practice), OSHA Hazard Communication Training (29 CFR 1910.1200), EPA Section 608 HVAC Technician Certification, EPA RRP Renovation Repair Painting Certification, State Property Manager Licensing Requirements, NAA and IREM Professional Certification Standards, UK Property Management Qualifications (ARLA Propertymark), Australia CPD Requirements for Property Managers. Regulatory-aligned for audit readiness and inspection documentation.
Frequently Asked Questions
What does the Property Management Employee Performance and Training Quarterly Audit Checklist cover?
This checklist covers 28 inspection items across 5 sections: Required Training Compliance, Technical Certifications, Performance Reviews and Development, Customer Service Standards, Documentation and HR Compliance. It is designed for property management operations and compliance.
How often should this checklist be completed?
This checklist should be completed quarterly. Each completion takes approximately 1-2 hours.
Who should use this Property Management Employee Performance and Training Quarterly Audit Checklist?
This checklist is designed for Regional Manager / HR Director / Property Manager professionals in the property management industry. It can be used for self-assessments, team audits, and regulatory compliance documentation.
Can I download this checklist as a PDF?
Yes, this checklist is available as a free PDF download. You can also use it digitally in the POPProbe mobile app for real-time data capture, photo documentation, and automatic reporting.