IT Managed Service Provider SLA Compliance Checklist [FREE PDF]
IT managed service providers and account managers use this checklist for SLA compliance per ITIL service management framework and SOC 2 Type II trust services criteria for service delivery.
- Industry: IT Services
- Frequency: Monthly
- Estimated Time: 15-20 minutes
- Role: MSP Account Manager
- Total Items: 8
- Compliance: ITIL 4 Framework, AICPA SOC 2 Type II
SLA Performance Metrics
Verify SLA targets are being met for all service areas.
- Is system uptime meeting the contractual SLA (e.g., 99.9%)?
- Are ticket response times within SLA thresholds by priority level?
- Are ticket resolution times within SLA thresholds by priority level?
- SLA metrics notes
Security & Reporting
Verify security practices and client reporting.
- Are critical security patches applied within the agreed SLA timeframe?
- Are backup success rates meeting SLA targets and tested with regular restores?
- Is the monthly service report delivered to the client with KPIs and incidents?
- Security and reporting notes
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Why Use This IT Managed Service Provider SLA Compliance Checklist [FREE PDF]?
This it managed service provider sla compliance checklist [free pdf] helps it services teams maintain compliance and operational excellence. Designed for msp account manager professionals, this checklist covers 8 critical inspection points across 2 sections. Recommended frequency: monthly.
Ensures compliance with ITIL 4 Framework, AICPA SOC 2 Type II. Regulatory-aligned for audit readiness and inspection documentation.
Frequently Asked Questions
What does the IT Managed Service Provider SLA Compliance Checklist [FREE PDF] cover?
This checklist covers 8 inspection items across 2 sections: SLA Performance Metrics, Security & Reporting. It is designed for it services operations and compliance.
How often should this checklist be completed?
This checklist should be completed monthly. Each completion takes approximately 15-20 minutes.
Who should use this IT Managed Service Provider SLA Compliance Checklist [FREE PDF]?
This checklist is designed for MSP Account Manager professionals in the it services industry. It can be used for self-assessments, team audits, and regulatory compliance documentation.
Can I download this checklist as a PDF?
Yes, this checklist is available as a free PDF download. You can also use it digitally in the POPProbe mobile app for real-time data capture, photo documentation, and automatic reporting.